FAQs

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WHERE DO YOU OPERATE?

3000- Melbourne

3002- East Melbourne

3003- West Melbourne

3004- St Kilda Road Central & Melbourne

3006- South Wharf, Southbank

3008- Docklands

3011- Footscray, Seddon

3012- Maidstone, West Footscray, Kingsville, Tottenham, Brooklyn

3013- Yarraville

3015- Spotswood, South Kingsville, Newport

3016- Williamstown, Williamstown North

3018- Altona, Seaholme

3019- Braybrook

3020- Sunshine, Sunshine West & North, Albion, Glengala

3022- Ardeer

3025- Altona North

3031- Flemington, Kensington

3032- Ascot Vale, Maribyrnong, High Point, Travancore

3034- Avondale Heights

3039- Moonee Ponds

3040- Essendon, Essendon West, Aberfeldie

3044- Pascoe Vale, Pascoe Vale South

3051- North Melbourne

3052- Parkville, Melbourne University

3053- Carlton

3054- Carlton North

3055- Brunswick West & South

3056- Brunswick

3065- Fitzroy

3066- Collingwood

3121- Burnley, Burnley North, Cremorne, Richmond East, Richmond North, Richmond South

3141- South Yarra

3181- Prahran

3182- St Kilda, St Kilda South, St Kilda West

3205- South Melbourne

3206- Albert Park, Middle Park

3207- Port Melbourne

HOW DOES A HOME REFILL WORK?

Book Pablo our Van to visit your home. When the day comes bring out any containers from the comfort of home and stock up your zero waste pantry with ethical and yummy products.

IS THERE A FEE OR ANY REQUIREMENT TO BOOK?

No, nada! I know, it's too good to be true... we just want to make it easy for you to shop sustainably and offer you matching super-market prices.

CAN I RESCHEDULE OR CANCEL IF I CAN'T MAKE IT ANYMORE?

Yes you can, and there is no fee to do so. You'll get an invitation via email once you book and there will be a reschedule and canceling link you can use. (We need at least 2 hours to cancel or move the booking).

CAN I INVITE FRIENDS TO COME TO THE REFILL?

Yes please, the more people refill the less plastic out there.

DO I NEED TO ORDER MY PRODUCTS WHEN I BOOK THE VAN?

No, you just book us on a date that suits you and then worry about what you need later! Ideally, have a look at our product range a couple days before Refill Day so you can sort our your containers, but you can also decide on the spot! 

IS THERE A MINIMUM ORDER?

$60 AU per booking (not per person).

WHAT IF I WANT TO BOOK THE VAN BUT DON'T HAVE ENOUGH CONTAINERS?

Not to worry! We always carry compostable paper bags with us for dry products and glass jars you can take with you (and even return).

DO MY CONTAINERS NEED TO BE EMPTY?

No, they don't need to be empty. We'll weigh your containers as is and deduct that (with our scale) from the total so you only pay from the weight you get from us.

DO YOU HAVE A PHYSICAL SHOP?

Pablo our Van is our physical shop. Book Pablo here for a Home Refill and stock up your home essentials from the comfort of home.

DO YOU OFFER PLASTIC-FREE PACKAGING?

Absolutely! This is what we are all about, offering you with plastic-free alternatives to your usual plastic packaged products. We try to avoid overall packaging items where possible, however when not possible the packaging will always be sustainable.

All of our liquids are packed in our glass bottles that we encourage you to return once you have finished your goods. You can place them at your doorstep on your next delivery and we will provide you with a credit for every glass bottle returned.

WHEN WILL MY ORDER ARRIVE IF I ORDER ONLINE?

Online orders can be delivered as early as the next day (except for Saturdays). Once you place an order, you will be sent a confirmation email with a link to book in a delivery slot for a time and day that works for you. If none of these times works for you, please contact us at hello@precyclepantry.com.au to work out a solution.

WHAT DOES A CIRCULAR ECONOMY MEAN AND HOW CAN I PARTICIPATE?

Regeneration of our natural systems. By ordering Precycle Pantry products you will be replacing your usual plastic packaged products for zero waste products. If you ordered products that came in glass bottles or a repurposed bottle, we encourage you to return the empties on your next order. We will then be cleaning them thoroughly and reusing them for our next orders. Voilà! Welcome to our local circular economy system!

CAN I BOOK A HOME REFILL IF MY SUBURB IS NOT LISTED IN YOUR DELIVERY LIST?

Send us an email at hello@precyclepantry.com.au Sometimes we do exceptions when there is a bigger event involved or a big community.

ARE YOU LOOKING TO EXPAND TO OTHER SUBURBS SOON?

We would love nothing more than to bring Precycle Pantry to as many neighbourhoods as possible. For this to be a reality, we need to know that
there is interest in your suburb so CLICK HERE to add your postcode and email so we can notify you as soon as we reach you. The more interest we receive the quicker we can xpand. Thanks for caring for our planet! 

WHERE ELSE CAN I FIND PABLO THE REFILL VAN?

Join our mailing list here so you can stay updated on Pablo's whereabouts.  

Thank you for supporting us and the planet!

Questions? Email us at hello@precyclepantry.com.au